Refund Policy

Updated: April 2026

Our commitment

At Altera Performance, we are committed to delivering a standard of care and quality of service that justifies your investment. We understand that circumstances change, and we have structured our refund policy to be as fair and transparent as possible. Please read this policy carefully before completing any purchase.

1. Complimentary consultation

The complimentary consultation call is offered at no charge and requires no payment. No refund terms apply, however repeat rescheduling may result in refusal of business.

2. Movement Recode: individual coaching sessions

Cancellations made more than 24 hours before a scheduled session may be rescheduled without penalty. However, if you choose not to reschedule, no credit toward a future session will be issued.

Cancellations made less than 24 hours before a scheduled session are considered late cancellations. Late cancelled sessions may be forfeited or subject to a cancellation fee at the discretion of your assigned coach. This policy exists out of respect for our coaches' time and the clients whose sessions could have occupied that slot.

No-shows: failure to attend a scheduled session without any prior notice will be treated as a forfeited session with no credit or refund issued. Repeat no-shows may result in refusal of business.

Refund requests for completed sessions will not be accepted. If you were unsatisfied with a session, please contact us directly at easton@trainaltera.com and we will work with you to find a resolution.

Altera Performance reserves the right to cancel or reschedule a team session due to unforeseen circumstances. In such cases, a full refund or reschedule will be offered.

3. Virtual memberships

Monthly memberships may be cancelled at any time through your account or by contacting us directly. Cancellation takes effect at the end of the current billing period. Access to membership content remains active until that date. No partial refunds are issued for unused days or weeks within a billing period.

Altera Performance reserves the right to cancel a membership at any time for violations of our Terms and Conditions. In such cases, no refund will be issued for the remaining membership period.

4. Programs and digital products

Due to the nature of digital delivery, all program and digital product purchases are considered final once access has been granted. We do not offer refunds on downloadable or digitally delivered programs.

If you experience a technical issue that prevents you from accessing a purchased program, please contact us at [contact email] within 7 days of your purchase date and we will work to resolve the issue promptly.

If a program is found to contain a material error or significant omission that fundamentally affects its value, we will issue a corrected version or, at our discretion, a full or partial refund.

5. Group training sessions

Team sessions are booked by direct inquiry and confirmed through a separate agreement. Cancellation and refund terms for team sessions follow those outlined for individual sessions unless explicitly written otherwise.

As a general guide:

Cancellations made more than 24 hours before the scheduled session are eligible for a reschedule.
Cancellations made less than 24 hours before the scheduled session are considered a late cancellation.

Altera Performance reserves the right to cancel or reschedule a team session due to unforeseen circumstances. In such cases, a full refund or reschedule will be offered.

6. Exceptional circumstances

We understand that life is unpredictable. Refund requests outside of the terms above , including but not limited to, medical emergencies, serious injury, or other extenuating circumstances, will be reviewed on a case-by-case basis at the sole discretion of Altera Performance. We will always aim to find a fair resolution.

Pease contact us at easton@trainaltera.com with a brief explanation of your situation, and we will respond to all refund inquiries within 3 business days.

7. How to request a refund

To request a refund, cancellation, or to reschedule, please contact your coach directly, or email easton@trainaltera.com

8. Changes to this policy

Altera Performance reserves the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date. Your continued use of our services following any changes constitutes your acceptance of the revised policy.