1. About these terms

These Terms and Conditions govern your use of the Altera Performance website and the purchase of any services, programs, or memberships offered through it. By accessing this website or completing a purchase, you agree to be bound by these terms. If you do not agree, please do not use this site or purchase our services.

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2. Services offered

Altera Performance offers the following through this website:

• Virtual memberships providing access to coaching, programming, and educational content via online platforms including Zoom

• Downloadable or digitally delivered training programs

• Individual coaching services delivered in-person in Edmonton, Alberta or virtually via Zoom

• Group training sessions delivered in-person or virtually

All services are subject to availability. Altera Performance reserves the right to modify, suspend, or discontinue any service at any time with reasonable notice.

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3. Purchases and payments

All prices are listed in Canadian dollars (CAD) unless otherwise stated. Payment is due in full at the time of purchase unless a payment plan has been explicitly agreed upon in writing.

By completing a purchase you confirm that you are authorized to use the payment method provided and that the billing information you have supplied is accurate.

Altera Performance uses third-party payment processors. We do not store your full payment details on our servers. Your payment information is handled in accordance with the processor's security standards.

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4. Refund and cancellation policy

Virtual memberships: Memberships may be cancelled at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused time within a billing period.

Coaching sessions: Sessions cancelled with less than 24 hours notice may be forfeited or subject to a cancellation fee at the coach's discretion. Sessions cancelled with more than 24 hours notice may be rescheduled without penalty.

Programs and digital products: Due to the nature of digital delivery, all program and digital product purchases are final and non-refundable once access has been granted. If you experience a technical issue preventing access, please contact us within 7 days of purchase and we will work to resolve it.

Exceptions: Refunds outside of these terms will be considered on a case-by-case basis at the sole discretion of Altera Performance. To request a refund or discuss a cancellation, contact us at easton@trainaltera.com

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5. Virtual services and technology

Virtual coaching and membership services are delivered via Zoom or other agreed-upon platforms. It is your responsibility to ensure you have a stable internet connection and the necessary equipment to participate. Altera Performance is not responsible for disruptions caused by your technology or internet service.

Sessions interrupted by technical issues on our end will be rescheduled or credited at our discretion.

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6. Health and physical activity disclaimer

Altera Performance provides movement coaching and programming for educational and performance purposes. Our services are not a substitute for medical advice, diagnosis, or treatment. Always consult a qualified medical professional before beginning any new physical activity program, particularly if you have a pre-existing health condition, injury, or have recently undergone surgery. By purchasing any service or program from Altera Performance, you acknowledge that physical activity carries inherent risk and that you are participating voluntarily and at your own risk. Altera Performance and its coaches are not liable for any injury, loss, or damage arising from participation in our services. Prior to beginning any coaching engagement, clients are required to review and sign a separate liability waiver. Completion of that waiver is a condition of participation in Altera Performance coaching services.

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7. Intellectual property

All content on this website, including but not limited to text, images, program materials, videos, and branding, is the intellectual property of Altera Performance and is protected by applicable copyright and trademark law. You may not reproduce, distribute, modify, or create derivative works from any Altera Performance content without prior written permission. Programs and materials purchased through this site are licensed for your personal use only and may not be shared, resold, or redistributed.

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8. User conduct

By using this website and our services you agree not to:

• Use our content or programs for commercial purposes without written permission

• Share login credentials or membership access with others

• Engage in conduct that disrupts or interferes with other members or clients

• Misrepresent your identity or qualifications when applying for services

Altera Performance reserves the right to terminate access to any service or membership for violations of these terms without refund.

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9. Privacy

Your privacy matters to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information. By using this website you consent to the practices described in our Privacy Policy.

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10. Links to third-party sites

This website may contain links to third-party websites including payment processors, booking platforms, and social media. These links are provided for convenience only. Altera Performance does not endorse or take responsibility for the content or practices of any third-party site.

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11. Limitation of liability

To the fullest extent permitted by applicable law, Altera Performance and its coaches, employees, and contractors shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or our services, including but not limited to loss of data, loss of revenue, or physical injury.

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12. Governing law

These Terms and Conditions are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Alberta.

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13. Changes to these terms

Altera Performance reserves the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Continued use of the website or services following any changes constitutes your acceptance of the revised terms.

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14. Contact

If you have any questions about these Terms and Conditions, please contact us at: easton@trainaltera.com

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